Contact Us

Find contact methods for different PSI Online Store services.

What can we help you with?

Have questions? Please be sure to visit our FAQ page for more information.

Practice Test and Study Pack Purchases

If you are experiencing issues with the following

  • Missing access code
  • Missing secondary email from practice test purchases
  • Issues accessing the systems or launching the content

Please contact 866-589-3088 or email ptsupport@psionline.com for assistance. Please also be ready with your order confirmation number, the email that you used to purchase the product, the product you purchased and where you are trying to access it.

Note that the secondary email cannot be re-sent. Please see FAQs for more details.

For assistance with products that have a SKU code beginning with "LXR”

You may find your product's SKU in the "Your Order Contains..." section of your Order Confirmation email. Please check the status of the test delivery servers by clicking the following link: http://www.goamp.com/system-status. If you need assistance with your LXR practice test, please contact us at wta@goamp.com or by phone at 913-895-4828.

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Study Pack/Mobile App Purchases

If you have purchased a mobile app and are experiencing issues with:

  • Access codes
  • Launching features within the app
  • Questions regarding the app

Please contact ptsupport@psionline.com 

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Books, PDFs and Shipping

If you have a question regarding the following:

  • Tracking information regarding your physical book purchase
  • Physical book order status
  • Downloadable PDF book

Please contact support@psionlinestore.com

If you have an urgent issue with an existing book order, please contact 866-589-3088

Please note that if you are sending a message through your bookstore account, the response time may take up to 48 hours to receive a reply. For faster service, please send an email to support@psionlinestore.com or contact 866-589-3088.

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GMetrix Platform

Please note that GMetrix support is unable to assist without having a GMetrix account created first.

If you have already purchased a practice test, created a login for GMetrix and are experiencing issues with:

  • Launching your practice test
  • Logging into GMetrix
  • Forgot GMetrix password

Please contact support@gmetrix.net for assistance.

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Exam Vouchers

If you have purchased an exam voucher and need assistance, with the following:

  • How to use your voucher
  • Where to redeem your voucher
  • General inquiries related to your voucher

Please contact voucherrequests@psionline.com.

Please include the following details in your message:

  • First and Last Name
  • Email address
  • Sponsor
  • Test name
  • Order Number

Note: These details are ONLY for exam vouchers, NOT practice test vouchers.

 

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