Contact Us

Find contact methods for different PSI Online Store services.

Have questions? Please be sure to visit our FAQ page for more information.

Practice Test Purchases

If you are experiencing issues with the following

  • Missing access code
  • Missing secondary email from practice test purchases
  • Issues launching practice tests on candidate.psiexams.com

Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.

Note that the secondary email cannot be resent- your access code will be sent to you. Please see FAQs for more details.

Mobile App Purchases

If you have purchased a mobile app and are experiencing issues with:

  • Access codes
  • Launching features within the app
  • Questions regarding the app

Please contact support@psi.memorang.com

Books, PDFs and Shipping

If you have a question regarding the following:

  • Tracking information regarding your physical book purchase
  • Physical book order status
  • Downloadable PDF book

Please contact support@psionlinestore.com

If you have an urgent issue with an existing book order, please contact 866-589-3088

Please note that if you are sending a message through your bookstore account, the response time may take up to 48 hours to receive a reply. For faster service, please send an email to support@psionlinestore.com or contact 866-589-3088.

GMetrix Platform

Please note that GMetrix support is unable to assist without having a GMetrix account created first.

If you have already purchased a practice test, created a login for GMetrix and are experiencing issues with:

  • Launching your practice test
  • Logging into GMetrix
  • Forgot GMetrix password

Please contact support@gmetrix.com for assistance.