Frequent Questions

Find answers to some of our most common questions.

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Practice Tests
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Practice Tests

How do I purchase multiple practice tests?

PSI Practice Tests are activated with an individualized access code that is sent via email upon completion of an order. Because each test is activated by a specific code, we're unable to sell multiple units of the same practice test in a single online transaction.

To purchase bulk access codes for practice tests sold on PSIOnlineStore.com and fulfilled in the GMetrix exam readiness platform, contact PSI Customer Care toll-free at 866-589-3088.

How do I access my practice test?

Once you purchase your practice test, you will receive a second email from PSI Support ptsupport@psionline.com which will contain an access code redeemable at psi.gmetrix.net. Many our practice tests are purchased through the Online Store and fulfilled in GMetrix exam readiness platform. Unless you already have an existing GMetrix account, you will need to create a GMetrix account in order to access your test. Please note: This account is different than your PSI Online Store account.

You may either begin your practice test immediately after purchase or follow the link from support@psionline.com. These emails will come to your inbox with the subject line "Your practice test at PSI on [date of purchase]." These practice tests may only be accessed and taken once.

NOTE:  If you do not add the practice test to your cart on the Online Store, and you are clicking the Buy Now button, you are being redirected to complete your purchase. This is common with our standard practice tests.

You will receive an email through LXROrders@goAMP.com. You may either begin your practice test right away or access it later.

What if I never received my access code email?

This is only applicable if you made a direct purchase through the PSI Online Store. Please make sure to check your Junk mail folder for the email from ptsupport@psiexams.com email. This may take several moments to propagate.

What if I can't login in to my GMetrix account?

Please be sure to check your junk mail folder for the PSI Support email (ptsupport@psionline.com). Please note that your PSI Online Store account will not be used to access GMetrix. A new account on psi.gmetrix.net must be created in order to access your practice test in GMetrix.

What if I can't redeem my code after logging into GMetrix?

Please reach out to GMetrix Support at support@gmetrix.com. For the fastest service, please be sure to include your name, your GMetrix login email, your order number and the code you are attempting to redeem with.

How can I contact support for my practice test?

For general questions about your PSI Practice Test, please call toll-free (866) 589-3088 or email Support at PTsupport@psionline.com.

Where can I contact support for help with my mobile App purchase?

PSI's mobile practice tests and exam prep are fulfilled by our app partner, Memorang. If you have purchased the mobile app and have questions about access or your account, please contact support@psi.mail.memorang.com

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Books

What book do I need to pass my test?

The Candidate Information Bulletin lists the reference materials and study materials that should be helpful to prepare for your examination. However, we cannot recommend any one book over another.

Will all of the questions of my test be covered in the book(s) I order?

The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the test. Some tests are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices.

If all of the questions on the test are not covered in the book(s) I ordered, what additional materials do I need?

The Candidate Information Bulletin sets forth the material and information upon which the examination questions are based. You have to decide how much of this material and information you wish to review and study.

Are practice tests included with the books?

Currently, the only books we sell that come with a practice test are the Business and Project Management for Contractors - Maryland Home Improvement Commission Edition and the Home Improvement Salesperson Reference Manual - Maryland Home Improvement Commission Edition. Some books do offer sample questions and/or short assessments. You can find that information in the Product Details section of each book's product page.

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Orders

How do I enable cookies so I can add items to my shopping cart?

The PSI Online Store requires cookies to be turned on in order to add items to your cart and complete your transaction. You can find instructions for turning on cookies in most popular web browsers below:

 

How can I view the status of my order?

To view details about current or past orders, use the Sign In link (or My Account link if you are already logged in) at the top of any page on the site to login to/access your account. After you've logged in, you will have access to order status, past orders, messages related to your orders, recently-viewed items, and general account information, including password and password updating.

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Shipping Methods, Refunds & Policies

What are PSI shipping methods and costs?

PSI Online Store uses a variety of different shipping methods, including drop ship. Shipping rates will depend on the shipping method associated with individual products and will be reflected in your cart and checkout, prior to you confirming your order.

What if we're a tax exempt organization?

If you are a tax exempt organization, please note that it is the customer's responsibility to notify PSI prior to completing their purchase that they are a tax-exempt organization. If the order is completed and the sales tax is paid, a refund request of the sales tax must be done directly from the state in which the tax exemption reisdes using the State's Sales and Use Tax Refund Form. PSI does not issue refunds under any circumstances to tax-exempt organizations in the event that sales tax is paid when placing an order.

If you are already set up as a tax exempt customer in our system, please sign in and place your order normally. You should see that taxes are not applied to your order.

If you are not set up as tax exempt in our system or if you continue to see taxes applied to your orders, please contact us at taxexempt@psionline.com. We will get back to you within two business days.

If I don't pass the test using a book I ordered, can I get a refund?

Refunds are provided when a customer receives a book different from that listed on the invoice or if the book is the wrong edition. PSI does not provide book refunds based upon a customer's performance on a test.

If I don't pass the test after taking a practice test, can I get a refund?

Practice tests are ineligible for a refund once an access code has been activated and a practice test has been taken. However, if you have not yet activated your access code, you may contact customer care at ptsupport@psionline.com. Please include "PT Refund Request" in the subject and provide your name, email address, order number, and access code in the body of your message. Our Customer Care team will review your case and get back to you with details of your request.

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