Frequent Questions

If you have received a numerical voucher code for a practice test, self-assessment examination, or situational judgment exercise from your certifying body, please refer to the chart below for redemption instructions. Certification voucher codes must have additional information to be redeemed.

For example, if you received voucher number 41036521 for Form B of the AAVSB VTNE practice test, you would enter voucher code AAVSB-B-41036521. Find your certifying body in the list below and input your voucher code at checkout according to the sample:

Please visit  https://app.psiexams.com/  if you are logging in on a desktop. For mobile users, please proceed through the App. Upon logging in, you will be prompted to select your industry. Please be sure to select the proper industry before proceeding.

If you need assistance with your access code, please contat ptsupport@psionline.com

This is only applicable if you made a direct purchase through the PSI Online Store. Please make sure to check your Junk mail folder for the email from ptsupport@psiexams.com email. This may take several moments to propagate.

Please be sure to check your junk mail folder for the PSI Support email (ptsupport@psionline.com). Please note that your PSI Online Store account will not be used to access GMetrix. A new account on psi.gmetrix.net must be created in order to access your practice test in GMetrix.

For general questions about your PSI Practice Test, please call toll-free (866) 589-3088 or email Support at PTsupport@psionline.com.

The PSI Online Store requires cookies to be turned on in order to add items to your cart and complete your transaction. You can find instructions for turning on cookies in most popular web browsers below:

• Microsoft Edge & Internet Explorer
• Google Chrome
• Mozilla Firefox
• Apple Safari (Mac)

To view details about current or past orders, use the Sign In link (or My Account link if you are already logged in) at the top of any page on the site to login to/access your account. After you've logged in, you will have access to order status, past orders, messages related to your orders, recently-viewed items, and general account information, including password and password updating.

PSI Online Store uses a variety of different shipping methods, including drop ship. Shipping rates will depend on the shipping method associated with individual products and will be reflected in your cart and checkout, prior to you confirming your order.

If you are a tax exempt organization, please note that it is the customer's responsibility to notify PSI prior to completing their purchase that they are a tax-exempt organization. If the order is completed and the sales tax is paid, a refund request of the sales tax must be done directly from the state in which the tax exemption reisdes using the State's Sales and Use Tax Refund Form. PSI does not issue refunds under any circumstances to tax-exempt organizations in the event that sales tax is paid when placing an order.

If you are already set up as a tax exempt customer in our system, please sign in and place your order normally. You should see that taxes are not applied to your order.

If you are not set up as tax exempt in our system or if you continue to see taxes applied to your orders, please contact us at taxexempt@psionline.com. We will get back to you within two business days.

Refunds are provided when a customer receives a book different from that listed on the invoice or if the book is the wrong edition. PSI does not provide book refunds based upon a customer's performance on a test.

Practice tests are ineligible for a refund once an access code has been activated and a practice test has been taken. However, if you have not yet activated your access code, you may contact customer care at ptsupport@psionline.com. Please include "PT Refund Request" in the subject and provide your name, email address, order number, and access code in the body of your message. Our Customer Care team will review your case and get back to you with details of your request.