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Online Store FAQs

How do I access my practice test?

Once you purchase your practice test, you will receive a second email from PSI Support email that contains your access code. Please note that many our practice tests are purchased through the Online Store and fulfilled in GMetrix. You must create a GMetrix account in order to access your test. This account is different than your PSI Online Store account.


I never received my access code email?

Please make sure to check your Junk mail folder for the email from email. This may take several moments to propagate.


Where can I contact support for my practice test?

Please call 866-589-3088 or email


I can't login in to my GMetrix account?

Please be sure to check your junk mail folder for the PSI Support email. Please note that your PSI Online Store account will not allow access to GMetrix. A new account on GMetrix must be created in order to access your practice test.


I can't redeem my code after logging into GMetrix?

Please reach out to GMetrix Support at For the fastest service, please be sure to include your name, your GMetrix login email, your order number and the code you are attempting to redeem with.


Where can I contact support for help with my mobile App purchase?

If you have purchased the mobile app, please contact


How do I enable cookies so I can add items to my shopping cart?

Here is how to turn on cookies in the most common browsers:

Here is how to turn on cookies in the most common browsers:





How can I view the status of my order?

Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.


What are your shipping costs?

Shipping costs will be displayed on the Invoice you see before confirming your order.


What book do I need to pass my test?

The Candidate Information Bulletin lists the reference materials and study materials that should be helpful to prepare for your examination. However, we cannot recommend any one book over another.


Will all of the questions of my test be covered in the book(s) I order?

The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the test. Some tests are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices.


If all of the questions on the test are not covered in the book(s) I ordered, what additional materials do I need?

The Candidate Information Bulletin sets forth the material and information upon which the examination questions are based. You have to decide how much of this material and information you wish to review and study.


If I do not pass the test using a book I ordered, can I get a refund?

Refunds are provided when a customer receives a book different from that listed on the invoice or if the book is the wrong edition. We do not provide refunds for books based on a customer’s performance on a test.


If I do not pass the test using a practice test I ordered, can I get a refund?

Practice tests are ineligible for refunds once a code has been redeemed and a practice test has been taken.


Are practice tests included with the books?

Currently, the only books we sell that come with a practice test are the Business and Project Management for Contractors - Maryland Home Improvement Commission Edition and the Home Improvement Salesperson Reference Manual - Maryland Home Improvement Commission Edition