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Shipping

PSI makes every effort to get your purchase to you as quickly as possible, although there may be some delays due to circumstances beyond our control. Please note that PSI is not financially responsible for shipping delays due to:

• Hurricanes
• Snowstorms
• Tornadoes
• Flooding
• Civil Unrest
• Airline strikes or closures

Please continue to check the tracking on your order. Each carrier has notifications available you may sign up for to monitor your order’s tracking. We would advise you to add your phone number or email address to receive the latest notifications for your delivery.

Products from this store are shipped in a variety of ways from different locations. Some orders are shipped the same day if orders are placed by 3:00 p.m. Central Time, Monday through Friday.

For books shipped through partner publishers, orders can take as many as five business days before they ship. Examples include: A.D. Banker, Cengage, Hondros College, Industrial Press, National Learning Center, Performance Programs, PrelicenseTraining.com, TesTeachers, and Ware-Pak. Only STANDARD SHIPPING is available for those suppliers.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

PDF Orders

Orders including a PDF download (currently offered by Passbooks) the following restrictions apply:

• The PDF is the property of the publisher, PSI is not able to override any restrictions
• The PDF can only be downloaded to a single device once
• The PDF cannot be printed

Purchased PDFs can be downloaded from your PSIOnlineStore account or is accessed via email. Please ensure you have correctly entered your email address to ensure you are able to access the material.

Local Pick-Up (Las Vegas Only)

PSI does offer a pick-up service at our Las Vegas office for the following books only:

• Nevada Contractor
• CFR

This option will be available for selection at check out. You will need to pay first and then pick up your order at our office.

The PSI Online Store
3210 East Tropicana
Las Vegas, Nevada 89121

Returns Policy

You may return most new, unopened items sold and fulfilled by The PSI Online Store within 30 days of delivery for a full refund. Please note that there will be a 20% restocking fee. If you need to return an item, please contact us at support@psionlinestore.com or call (866) 589-3088.

Note that all PDF sales are final.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The following suppliers ship directly: Passbooks, Cengage, Hondros College, Industrial Press, National Learning Center (NLC), Performance Programs, Ware-Pak, PreLicensetraining.com (PLT) and TesTeachers:

Only STANDARD SHIPPING is available for books shipped directly from from these suppliers. Please contact the supplier directly for return information, they may accept returns of new, unopened items.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return your item to:

The PSI Online Store 
18000 West 105th Street 
Olathe, KS 66061 

Please provide a copy of the original packing slip when returning.

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If you are already set up as a tax exempt customer in our system, please sign in and place your order normally. You should see that taxes are not applied to your order. If you are not set up as tax exempt in our system or if you continue to see taxes applied to your orders, please contact us at taxexempt@psionline.com. We will get back to you within two business days.

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How do I access my practice test?

Once you purchase your practice test, you will receive a second email from PSI Support support@psi.mail.memorang.com email that contains your access code. Please note that many our practice tests are purchased through the Online Store and fulfilled in GMetrix. You must create a GMetrix account in order to access your test. This account is different than your PSI Online Store account.

I never received my access code email?

Please make sure to check your Junk mail folder for the email from support@psi.mail.memorang.com email. This may take several moments to propagate.

I can't login in to my GMetrix account?

Please be sure to check your junk mail folder for the PSI Support support@exams.com email. Please note that your PSI Online Store account will not allow access to GMetrix. A new account on GMetrix must be created in order to access your practice test.

I can't redeem my code after logging into GMetrix?

Please reach out to GMetrix Support at support@gmetrix.com. For the fastest service, please be sure to include your name, your GMetrix login email, your order number and the code you are attempting to redeem with.

Where can I contact support for help with my mobile App purchase?

If you have purchased the mobile app, please contact support@psi.memorang.com

How do I enable cookies so I can add items to my shopping cart?

Here is how to turn on cookies in the most common browsers:

• Microsoft Internet Explorer & Edge
  Instructions
• Google Chrome
  Instructions
• Mozilla Firefox
  Instructions
• Apple Safari (Mac)
  Instructions

How can I view the status of my order?

Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

What are your shipping costs?

Shipping costs will be displayed on the Invoice you see before confirming your order.

What book do I need to pass my test?

The Candidate Information Bulletin lists the reference materials and study materials that should be helpful to prepare for your examination. However, we cannot recommend any one book over another.

Will all of the questions of my test be covered in the book(s) I order?

The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the test. Some tests are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices.

If all of the questions on the test are not covered in the book(s) I ordered, what additional materials do I need?

The Candidate Information Bulletin sets forth the material and information upon which the examination questions are based. You have to decide how much of this material and information you wish to review and study.

If I do not pass the test using a book I ordered, can I get a refund?

Refunds are provided when a customer receives a book different from that listed on the invoice or if the book is the wrong edition. We do not provide refunds for books based on a customer’s performance on a test.

Are practice tests included with the books?

Currently, the only books we sell that come with a practice test are the Business and Project Management for Contractors - Maryland Home Improvement Commission Edition and the Home Improvement Salesperson Reference Manual - Maryland Home Improvement Commission Edition

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Products from this store are shipped in a variety of ways from different locations.

Some orders are shipped the same day if orders are placed by 3:00 p.m. Central Time, Monday through Friday. For books shipped through partner publishers, orders can take as many as five business days before they ship. Examples include: A.D. Banker, Cengage, Hondros College, Industrial Press, National Learning Center, Performance Programs, PrelicenseTraining.com, TesTeachers, and Ware-Pak. Only STANDARD SHIPPING is available for those suppliers.

Please contact the supplier directly for return information — they may accept returns of new, unopened items.

Please see the “Shipping and Returns” tab for additional details.

PDF Orders

Orders including a PDF download (currently offered by Passbooks) the following restrictions apply:

• The PDF is the property of the publisher, PSI is not able to override any restrictions
• The PDF can only be downloaded onto two separate devices
• The PDF cannot be printed

The PDF can be downloaded from your PSIOnlineStore account or is accessed via email. Please ensure you have entered your email address accurately to access the material.